How can we help?

Answers to the things neighbours ask most, from posting a first listing to reporting a bad deal.

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Buying

How do I know a seller is who they say they are?

Every seller is verified by ID and phone before their first listing goes live. On any listing you'll see their real name, how long they've been on MohallaMarketplace, and reviews left by past buyers who completed deals with them.

Is there any buyer protection?

Because deals happen face-to-face inside your mohalla, we don't hold funds like a big marketplace. We do give you a review trail, a report button on every listing, and a moderator who reads every report within a working day.

Can I ask questions before meeting?

Yes. Use the Ask button on any listing. Your question and the seller's answer become public on that listing, so future buyers benefit from the same information.

What if the item isn't as described?

Don't complete the deal. Walk away, and open a report from the listing. Sellers with confirmed reports lose their verified badge and can be removed after repeat issues.

Selling

How long does it take to post a listing?

About two minutes. Title, a few real photos, price, condition, category, and locality. That's all we ask for.

Does MohallaMarketplace take a cut?

No. Listing is free and we don't touch the money. We stay funded through optional bumps for high-volume sellers and a small monthly plan for shops.

Can I edit or take down a listing?

Any time, from your dashboard. Sold items are marked "sold" rather than deleted, so your seller history stays visible for future buyers.

Trust and safety

How does verification work?

You upload a government ID once. Our team matches it to your account name and confirms it's you. Your ID is never shown to other users. Only your verified badge and real name are.

Someone is behaving badly. What do I do?

Open the report button on their listing or profile. Reports go straight to a human moderator. For anything urgent or unsafe, call local police first and let us know after.

Where do I meet a buyer or seller?

Somewhere public inside your mohalla during daylight if you can. Building lobbies, cafes, and community halls are common. Never share your flat number until you've agreed on the deal.

Your account

Can I change my locality?

Yes, from settings. Your listings will move with you. Your seller history and reviews stay attached to your account.

How do I delete my account?

From settings, choose "Close my account". Active listings come down immediately. Reviews you left on others stay, so their history isn't erased when you leave.

What data do you keep about me?

Your name, contact details, listings, reviews, and chat history. We don't sell any of it to advertisers. Full details in the privacy policy.

Still stuck? Talk to a human.

A small team reads every message. We're slower than a chatbot, but you'll get an actual answer from an actual person.